Multi-family property owners and managers face significant exposure to in-unit water damage. Three-quarters of all water damage claims stem from in-building sources of water leaks. Like most properties, Palomar Property’s Sandy Lane community had dealt with a handful of in-unit water leaks, each costing thousands of dollars and requiring weeks of attention by the property management team.
Customer: Palomar Properties, a property management team overseeing nine properties in Pinellas County, Florida.
Location: Sandy Lane, a multi-family apartment complex located in Largo, Florida. Built-in 1981. 235 units.
Mission: Monitor HVAC units and Water Heaters for passive leaks causing major damage; provide actionable insight into humidity and guard against organic growth.
In addition to water leaks, many multifamily site teams in the southeastern U.S. face another foe: Humidity. High humidity can quickly lead to mold or other organic growth (“OG”) within a living space. OG often leads to financial, reputational, and, most importantly, environmental health risks for everyone that is exposed.
Whether it’s a Garden style or mid/high-rise community - no property type is immune to OG if the right conditions exist. Moisture + Temperature + Time = organic growth. Even well-intentioned residents can create issues by turning off their A/C units because a dark, damp and inactive HVAC closet is the ideal breeding ground for OG. The collected water often overflows and soaks into building materials, setting the destructive path for mold.
Sandy Lane’s community management team is a multi-faceted team that manages risk and resident engagement, and they do it well. They work hard to keep their community safe and well-maintained while also attending to their residents’ requests and needs. For that reason, their community needed a solution that could detect conditions leading to organic growth and water leaks - before property damage set in.
The Solution: Palomar Properties engaged Kairos to deploy its patented Noah leak detection sensors within the community, hoping to mitigate OG and intervene before leaks caused property damage. Equipped with this early detection system, Sandy Lane’s maintenance team discovered a small water heater leak on the second floor of the building, which they quickly addressed, thereby avoiding what could have otherwise resulted in a $25,000 loss and a potential insurance headache. The Sandy Lane site team, having avoided the remediation costs and other impacts following several water leaks, resulted in their management team realizing a swift three-month return on investment.
Kairos worked with the property staff to develop a monitoring cadence to lower the property’s OG and water-related risk. Since installing Kairos’ technology, no in-unit leaks have gone undetected, resulting in NO PROPERTY LOSSES from non-weather water damage.
“Kairos’ sensors are providing serious benefits to Palomar’s stakeholders: residents, staff, and owners. Since Kairos was installed, our maintenance team identified and stopped multiple, significant HVAC leaks that would have displaced residents and reduced our NOI.”
Regional Director, Palomar Properties